Recently I have been reading ‘Wrestling Rhinos: Conquering Conflict in the Wilds of Work‘ by Rhoberta Shaler. I was drawn toward the title because I know that there is a connection between the level of conflict within a team and the level of collaboration (Duh). The book turned out to be a comprehensive course on how to improve our communication skills in the workplace. It is packed with real life examples of where and how we can build positive relationships within our teams and with customers. In particular it has lots of great advice about how to deal with ‘difficult’ colleague.